Director, Client Accounts
You’re a go-getter. You like working in growing, fast-paced work environments, especially the ones that offer some life flexibility. You’re known for getting things done, successfully maneuvering roadblocks and never letting a change in the plan throw you off your game.
If this sounds like you, let‘s connect! We're looking for a talented Director of Client Accounts to join our Mapt team.
About Us
Mapt Solutions is an Indiana-based strategic consulting firm, providing specialized support for business and community leaders as they navigate critical periods of growth and change. We help organizations make sense of where they are, evaluate the opportunities around them and chart a bold path forward.
The Role
As Director of Client Accounts, you will lead and actively participate in the execution of assigned client projects. In collaboration with the client services team, you will support clients in addressing their strategic challenges by helping to research and diagnose issues, structure choices and provide informed recommendations. You will also provide implementation support, as needed, for clients as they work to execute strategic efforts.
What You’ll Be Doing
Build effective working relationships with clients and colleagues in the Mapt Solutions team.
Scope and plan engagements to meet client goals and objectives.
Develop a deep understanding of clients’ industries, business structures, goals, strengths and opportunities using data, landscape analyses, stakeholder perspectives, etc.
Design and facilitate workshops, focus groups and stakeholder interviews, in collaboration with the Client Services team, to assess business opportunities and facilitate strategic business decisions.
Analyze quantitative and qualitative research, identify trends and insights and package findings into client facing updates, presentations and reports.
Develop strategic recommendations, proposed solutions and implementation approaches to address clients’ needs.
Develop and manage large, cross-functional project implementations in support of client priorities and goals.
Monitor and ensure the ongoing success of client projects.
Your Qualifications
Location: Indianapolis Metro Area
Working knowledge of and experience with strategy methodologies (e.g., strategic choice structuring) and analyses
Experience with competitor and market analysis to uncover and understand market trends and opportunities
Experience with moderately complex business case development
Effective storyboarding, executive communication and facilitation skills
Experience with primary and secondary research and synthesis
Experience assessing operations and initiatives to identify areas of growth, resolve issues and increase buy-in
Comfort with prioritizing activities, adapting to feedback and delivering toward a defined timeline, while elevating risks and issues to leadership
Effective working in a hybrid work environment, combining virtual work with in-person meetings
Some Other Things You’ll Want to Know
What you should know about Mapt Solutions:
Mapt Solutions is a rapidly growing firm that operates with a low-ego, big-outcomes mindset. We are a scrappy, risk-taking team known for delivering outside-the-box thinking and results.
Our founders are deeply engaged in daily operations, rolling up their sleeves to help clients address complex challenges or realize new potential for their organizations. They work hard and never shy away from a task – no matter how big or small – and expect the same from every member of the team.
We believe ideas benefit from diverse perspectives and iteration. Therefore, you will find Mapt team members of diverse backgrounds and experience levels working shoulder-to-shoulder to create and advance client deliverables to their highest quality.
We operate a remote workforce, though occasionally have in-person team or client engagements.
It is our belief that work-life balance is defined individually based on the unique needs of an individual or their family. Therefore, we encourage and work with team members to set boundaries and schedules that appropriately reflect their unique needs.